Refund policy

At Siren Shape, we want you to love your purchase. If something isn't right, we're here to help.

Returns
We accept returns within 14 days of delivery for unused and unopened products in their original packaging. Due to hygiene reasons, opened or used nail products cannot be returned.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [tu correo de contacto] with photos of the item. We will offer a replacement or full refund.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Exchanges
If you'd like a different color or item, please contact us to arrange an exchange, subject to availability.

Shipping Costs
Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

Contact
For any questions about returns or refunds, reach out to us at [sirenshape@influw.com].